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Providing You High Quality Home Care Solutions

Whistleblowing is the term used when someone who works for a service raises a concern about bad practice or risk, e.g. to a person’s safety, wrongdoing that harms, or creates a risk to harm to people who use the service, colleagues or the wider public.

Tamworth Home Care's policy on whistleblowing sets out to comply, in every aspect, with the Public Interest Disclosure Act 1998 in protecting and not the victimising of staff who seek to report, and who have investigated genuine and reasonable concerns about any form of malpractice that they encounter in their work.

At the same time, Tamworth Home Care aims to create an atmosphere of open communication and commitment to high standards of work, within which criticisms can be frankly made and thoroughly investigated.

What Concerns can be Raised

Risk, wrongdoing and bad practice that you believe is harming the service we deliver should be raised as a concern. Some examples are:

•       Unsafe care.

•       Unsafe working conditions.

•       Inadequate induction or training.

•       Lack of or a poor response to reported incidents.

•       Bullying culture.

This list is not exhaustive.

Proof is not required. We encourage you to raise the matter while it is a concern. It does not matter if you turn out to be mistaken as long as you are genuinely troubled.

Unjustified Reporting

Tamworth Home Care takes reports from whistleblowers seriously and investigates all allegations thoroughly. Any allegations against colleagues that are found to be merely flippant or malicious may render the accuser liable to disciplinary action and criminal proceedings.

Speak up; we will listen

Speaking up about any concerns you have at work is important. It is vital because it will help us to keep improving our services for all service users and the working environment for the staff.

You may feel worried about raising a concern, and we understand this but please do not be put off. Following our duty of candour, our senior management is committed to an open and honest culture. We will look into what you say and you will always have access to the support you need.

Despite the assurances given by our organisation, we accept that there may be incidents that a staff member does not feel confident enough to report to the Registered Manager Directly. Therefore, we have created this online form that staff members can use to report any concerns they have, anonymously. 

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